Comments on: Social CRM, part 2: Metrics vs. CRM http://zenofnptech.org/2010/04/social-crm-part-2-metrics-vs-crm.html Thoughtful and sometimes snarky perspectives on nonprofit technology Sun, 31 Jul 2011 12:25:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: admin http://zenofnptech.org/2010/04/social-crm-part-2-metrics-vs-crm.html/comment-page-1#comment-7844 admin Thu, 16 Sep 2010 21:49:27 +0000 http://zenofnptech.org/?p=642#comment-7844 It's a great article - very useful for organizations. Thanks for the link. It’s a great article – very useful for organizations. Thanks for the link.

]]> By: Katie Shields http://zenofnptech.org/2010/04/social-crm-part-2-metrics-vs-crm.html/comment-page-1#comment-7843 Katie Shields Thu, 16 Sep 2010 21:38:38 +0000 http://zenofnptech.org/?p=642#comment-7843 Hi Michelle, I took you up on the request. I did a nonprofit riff on Jeremiah Owyang’s report. I don't quite have 18 use cases, but I hope you like them. And, please, I'd love to hear your feedback! http://www.smallact.com/blog/social-crm-explained-part-2-nonprofits-have-the-advantage/ Thanks, Katie Hi Michelle,

I took you up on the request. I did a nonprofit riff on Jeremiah Owyang’s report. I don’t quite have 18 use cases, but I hope you like them. And, please, I’d love to hear your feedback!

http://www.smallact.com/blog/social-crm-explained-part-2-nonprofits-have-the-advantage/

Thanks,
Katie

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